Microsoft Dynamics 365 Field Service
Microsoft Dynamics 365 Field ServiceDeliver excellent service and enhance customer experiences
Microsoft Dynamics 365 Field Service is the system that keeps you proactive in managing remote service operations with Field Service resources. It helps you run a more efficient and profitable service department. With the platform you can manage time, schedules, customer routes and reports, based on service intervals and available resources. This will optimize work process for your workers and increase communication and service towards your customers.
How Dynamics 365 Field Service helps your company
Real-time visibility
Gain real-time visibility into appointments and service statuses, enhancing customer satisfaction and operational efficiency.
Proactive management
Dynamics 365 Field Service empowers proactive management of remote service operations, ensuring efficiency and profitability.
Data-driven decisions
Utilize insights from field service data to drive informed decisions and continuously improve service quality
Capabilities of Microsoft Dynamics 365 Field Service
Transform your field service management into a powerhouse of efficiency and innovation. Streamline workflows and enhance communication to keep your team and your customers connected and satisfied. Proactive maintenance ensures installations stay reliable, empowering your technicians to deliver smarter solutions while reducing costs.
By integrating installation data with field expertise, you gain a rock-solid foundation to optimize service intervals. It’s no longer about guesswork—it’s about precision, keeping your operations smooth and predictable.
Imagine always being one step ahead. Real-time data and forecasts give you a clear overview of upcoming tasks and routes. Stay agile, never miss a beat, and ensure your customers experience seamless service with no surprises.
Updated documentation is always at your fingertips, and your external technicians solve challenges confidently, backed by expert support from a centralized team.
Seamless connectivity
Streamline the integration of data from IoT sensors, AR/VR devices, and various other sources directly within the Field Service system. Effortlessly track documentation, service intervals, and more, maximizing the benefits of an integrated approach to Field Service Management.
Enhanced planning and coordination
Microsoft Dynamics 365 Field Service optimizes the scheduling of Field Service activities. It enables you to allocate resources more effectively, increasing productivity, and minimizing travel times.
Real-time visibility
With a powerful customer portal based on Microsoft Power Apps, Dynamics 365 Field Service provides real-time visibility into appointments. This allows both you and your customers to closely monitor the status of services.
Automated communication
The software enables automated communication, keeping your customers informed with reminders and notifications via email and SMS. This enhances customer engagement and reduces the risk of miscommunication.
Efficient inventory management
Micorosft Dynamics 365 Field Service assists in managing inventory and materials, giving you better control over necessary resources. This minimizes unnecessary costs and improves inventory chain efficiency.
Data-driven decision-making
The software collects and analyzes data on field service activities, providing valuable insights that can be used for data-driven decision-making, process optimization, and continuous improvement.
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Pricing: What to expect for your business?
Our job is to simplify your journey to the summit, ensuring a smoother climb to new heights where you continuously feel safeguarded and in control. That's exactly why we've made it possible for you to obtain a high-level budget estimation already.
How? By completing this guiding questionnaire, we can estimate the project implementation investment and the monthly Microsoft license estimate, based on our experience in implementing many projects like the one you envision.
9altitudes as your service partner
9altitudes is an international digital partner that automates, optimizes and continuously improves business processes end-to-end. We help manufacturing, supply and service companies reach new heights using Microsoft, PTC and Tulip software in combination with our own industry-specific solutions.
With employees from 9 different countries, our team consists of 750 exceptionally talented experts. Our digital advisors are tireless in their pursuit of innovation, dedicated to creating exceptional customer experiences and delivering impactful solutions for your better tomorrow.
Get in touch
Whether you're looking for an assessment to see if Dynamics 365 Business Central is the right fit, need help with implementation, or are seeking a new partner for your existing solution, we're here to help. Reach out to us today to learn more about how we can support your business and help you reach new heights.
